Great little mountain and good snow, but service could definitely be improved. All ski resorts I've been to clear off their chairlifts when it's snowing. We were there the other day with heavy snowfall and no one lifted a finger. Not only is it incredibly cold to sit on an inch of snow, it's also very unsafe. I tried to clear it myself, but it was too difficult and when I sat on it, I almost slipped off a couple times. We had to leave early because our butts were frozen and our pants soaked. I would not feel safe taking my kids on these lifts in the snow. In addition, their crew is young and not well trained in operating the lifts (one was stuck for 10 min) and customer service: didn't even move to retrieve the pole I lost getting off the chair in front of his booth. A first aid attendant walked up the hill to get it for me.